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International · Policy & Funding

Greece issues tender for multi-channel citizen service hotline

A Greek government agency published an EU public procurement notice for upgrading the 1555 multi-channel system, with a response deadline of September 11, 2026.

A Greek government agency responsible for managing European Union cohesion funds in the labor and social security ministry has published a public procurement notice on the EU's Tenders Electronic Daily. The notice, numbered 550400-2026, calls for bids to upgrade and expand the 1555 multi-channel citizen service system.

The contracting authority is the Special Service for the Executive Structure of ESPA, a unit within the Ministry of Labour and Social Insurance. The notice was posted on August 10, 2026, and tenders must be submitted by September 11, 2026. The procurement is listed under the Common Procurement Vocabulary (CPV) code for telephone switchboard services and was published in the Supplement to the Official Journal of the European Union.

The specific scope, budget, and duration of the contract are not detailed in the notice summary. The notice provides a direct link to the full tender documents on the TED platform.

Sources

  1. Tenders Electronic Daily (EU). Greece – Telephone switchboard services – Αναβάθμιση και επέκταση πολυκαναλικού συστήματος εξυπηρέτησης πολιτών 1555 View
Greece issues tender for multi-channel citizen service hotline | School Decision